The biggest disruptive factor in business isn’t digital at all: it’s people. They’re your customers, your employees, and your partners. They’re irrational, emotional, and incredibly demanding. So why are you creating your most powerful connections to them at a conference room table? The only way you’ll survive and thrive in the age of the customer is by trashing your whiteboards, burning your conference room table, rolling up your sleeves, and getting your hands dirty. Learn how real–world, people–focused problem solving can transform your business through remarkable digital experiences. Expectations have never been higher because: people matter and good enough...isn’t.
iOS 7 Could Impact Your Business More Than You Think.The size and scope of this new operating system is going to bring about some big changes–and some exciting new opportunities–effective immediately.
The Echo ChamberYou’re deaf to the true voice of your customers and employees and that’s causing programs to fail in the most critial moments of a customer experience. How can you make sure you are hearing clearly?
Digitizing the Kitchen TableThe in-home sale of products like HVAC units, home windows, siding, or gutters is a unique animal with many nuances and possible pitfalls.